Hotel Philippe

Trust & Privacy

How we look after your information.

A plain-English overview of what we collect when you book or contact Hotel Philippe, and how we keep it private.

Editable content

This page is maintained by Hotel Philippe to answer common privacy and data-handling questions about our reservation experience. It describes our current practices and is not an independent certification or audit.

Access & authentication

Staff access to reservations and operational tools requires a signed-in account with an assigned role. Roles are stored server-side and verified on every privileged request — they cannot be changed from the browser.

What we collect

When you make a reservation we collect the details required to honour your stay: name, email, phone number, dates, party size, and any special requests you share. We do not store full card numbers on our website.

How your data is protected

Reservation records are kept in a managed database with row-level access controls. Guest contact details are not exposed to other guests or visitors, and are only readable by authorised hotel staff.

Retention & deletion

We keep booking records for as long as needed to operate the hotel, honour your reservation, and meet local record-keeping obligations. To request a copy of your data or its deletion, contact us using the details below.

Platform & hosting

Our website and reservation system run on managed cloud infrastructure. Built-in platform safeguards — encrypted transport, isolated databases, and managed authentication — support our own practices, but this page is maintained by Hotel Philippe and is not an independent certification.

Privacy requests & contact

To access, correct, or delete information you've shared with us — or to ask a question about this page — please reach our team.

Need to reach us another way? Visit our contact page.